In short: no setup fees, cancel any time, and if a yearly plan isn't right for you in the first 14 days, you get your money back.
1. Free trial
Every school can try EduGate Cloud free for 14 days. No payment is taken during the trial, so there is nothing to refund.
2. Monthly plans
- You can cancel a monthly plan at any time from the school office (Settings › Subscription) or by emailing us.
- Cancellation takes effect at the end of the current billing month. You keep full access until then.
- We do not refund part-months that have already started.
3. Yearly plans
- 14-day money-back: if you cancel within 14 days of your first yearly payment, we refund the full amount.
- After 14 days, a yearly plan runs until the end of its term and is not refunded for unused months, except as described in section 5.
- You can switch off auto-renewal at any time; your plan will then end at the end of the year.
4. Changes to student numbers
- Monthly plans are billed on active students counted on the 1st of each month, so your bill goes down automatically when students leave.
- On yearly plans, if active students fall by more than 10% during the year, we credit the difference against your next invoice or renewal.
5. When we refund regardless
If EduGate Cloud is unavailable for an extended period in a month for reasons within our control, or we remove a core feature you paid for, we will credit or refund the affected period on request.
6. Add-ons
- SMS bundles are refundable only for unused messages within 30 days of purchase. Used SMS cannot be refunded because we pay the mobile networks for them.
- Branded apps: design and store-listing work already completed is not refundable; monthly fees stop when you cancel.
- Training days can be rescheduled free with 48 hours' notice.
7. Fees paid by parents
School fees that parents pay through the EduGate Cloud Parent app are paid to the school. Questions about refunds of school fees must be sent to the school, which sets its own fee and refund rules. We will help the school trace any payment.
8. How to request a refund
Email [email protected] from the school's registered email with your school code and invoice number. We reply within 2 working days and process approved refunds to the original payment method within 10 working days.
9. Your data after cancelling
After your subscription ends you can still log in to export your data for 90 days. After that, data is deleted as described in our privacy policy.